Team Lead, Enterprise Banking at Stanbic IBTC Bank

Job summary

Stanbic IBTC Bank is recruiting for the position of Team Lead, Enterprise Banking to oversee a team of Business Bankers managing Tier 2 customers. The role involves driving customer acquisition, strengthening relationships, improving customer experience, and increasing the bank’s share of wallet through proactive engagement.

Company overview

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. With over 150 years of presence in South Africa’s financial system, the group now operates across 16 countries in Africa. The organization emphasizes technical innovation to deliver exceptional client service and advanced financial solutions, supported by a flexible and dynamic work environment.

Job title: Team Lead, Enterprise Banking

Job ref ID: 80450843A-0001
Location: Nigerian Airforce Base, Fagge, Kano
Job type: Full-time
Business segment: Business & Commercial Banking

Key responsibilities

• Lead and manage a team of Business Bankers responsible for Tier 2 customers.

• Onboard new Enterprise Banking customers.

• Proactively engage in relationship management and customer retention activities.

• Reactivate dormant accounts to improve portfolio performance.

• Cross-sell the bank’s products and services to existing customers.

• Handle customer complaints and ensure timely resolution.

• Enhance customer experience through proactive engagement via telephone, email, and web chat.

• Grow the bank’s share of wallet by increasing customer engagement and product adoption.

Qualifications

• First Degree in any discipline.

• 5–7 years of experience in Commercial Banking and Business Banking.

• Relevant experience in sales and customer relationship management with a focus on driving profitability.

• Experience within the financial industry, including working with small businesses.

Behavioural competencies

• Taking action

• Meeting timescales

• Interpreting data

• Convincing people

• Team working

Technical competencies

• Customer understanding

• Product knowledge

• Customer acceptance and review

• Client retention

• Product-related systems

Application closing date

Not specified

Method of application

Interested and qualified candidates should click the designated link to apply online.